Privacy Policy

1. Information We Collect

We collect several types of information to provide and improve our services, including:

• Personal Identification: Name, email address, phone number, and account passwords.
• Booking & Exemption Documents: When requesting ticket price exemptions (such as social security, school trips, people with disabilities, elderly over 65, or official delegations), you may upload proof of eligibility documents which are reviewed by administrators.
• Transaction Data: Details of payments made through our secure payment gateway (we do not store your credit card details on our servers).

2. How We Use Your Information

Your data is processed for the following purposes:

• To manage and confirm your visit bookings.
• To verify eligibility for discounted or exempted tickets.
• To communicate booking updates, ticket status, and security alerts.
• To comply with legal requirements and maintain the security of our platform.

3. Data Security and Retention

We implement state-of-the-art security measures to protect your data. Proof of exemption documents are securely stored and deleted once verification is completed or when no longer required for administrative records. Payment transactions are fully encrypted.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information with government entities (such as the Ministry of Culture, Sports and Youth) to verify compliance, or with service providers (like payment gateways) to process bookings.

5. Your Rights

You have the right to access, update, or request the deletion of your personal data. You can edit your profile details at any time from your account settings.

6. Cookies and Tracking

We use standard session cookies to ensure the website runs smoothly, keep you logged in, and remember your booking selections.